Welcome to Citrine Natural Beauty Bar. As a customer, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
CATEGORIES OF INFORMATION WE COLLECT
We collect personal information when communicating or interacting with you through CitrineNaturalSkin.com or our stores. Personal Information is any information that we can use to identify, locate, or contact you. Some examples of Personal Information we collect include:
- Registering for a shopping account, rewards program, wishlist or product review on our website
- When you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or fax, or request an e-receipt
- Fulfilling orders you place and delivering packages
- Subscribing to www.citrinebeautybar.com email updates (our email newsletter) or other communications from us or managing your preferences with us
- Opt-in to our SMS marketing service. We use this information to send you text notification (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts.
Enrolling for a Rewards account and participating in the Rewards program
Your Financial Account numbers when transacting with us
Interacting with our websites or mobile sites, mobile applications, Wi-Fi, and other online services
Transaction information about how you interact with us such as purchase history, customer account information, computer and mobile device information and push notification services you request
Precise location information if you provide it to us (e.g., to show you the store nearest you) or authorize us to collect it in our stores (such as to provide you with site-specific content within our stores)
General location information from your browser or device (which we use for internal purposes, such as foot traffic analysis)
Working with our salespeople who assist you with your beauty needs and purchases
Through communications with you
When you are recorded by in-store cameras used for safety, security and operational purposes, such as to measure traffic patterns in our stores
Contacting us with a comment, question or complaint
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. When you visit our websites or other online services we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
HOW WE USE YOUR INFORMATION
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications, advertisements, and other information you have chosen to receive regarding our products, services, marketing or special events.
We also use your personal information for our everyday business purposes such as service improvements, security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
We conduct video surveillance at our stores for security, fraud and loss prevention purposes and for incident reporting purposes. We use the images and information from such videos only as required for such purposes and for certain operational purposes, such as to measure traffic patterns in our stores.
COOKIES, WEB BEACONS, AND OTHER SIMILAR TECHNOLOGIES
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. Web beacons and tags are small strings of code that are used in conjunction with a cookie and that allow us to record activity on our websites.
When you visit our website, we may use both a session and a persistent cookie. This Citrine-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address is only saved in this Citrine-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
LINKS TO OTHER WEBSITES AND SERVICES
BROWSER DO NOT TRACK
Although our websites currently do not have a mechanism to recognize the various web browser Do Not Track signals, we do offer our customers choices to manage their preferences that are provided in the previous sections above. To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by email or writing to the Citrine Natural Beauty Bar at the contact information set out below (subject to certain exceptions and as prescribed by law). We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
Citrine Natural Beauty Bar will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 13 and has submitted any information to Citrine Natural Beauty Bar for any purposes without prior verifiable parental consent, we will delete his or her information from our files.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Citrine Natural Beauty Bar is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to Citrine and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
Reset your email account password
Use complex passwords (a minimum of 6 alpha/numeric cAsE sEnsitive characters)
Do not use the same password on more than one website
Do not share your password with others
Password protect your personal mobile device(s)
Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
DATA PROCESSING AND STORAGE
Citrine and its third party service providers may process or store your personal information outside of the United States or Canada and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For more information of our use of foreign service providers please contact us as described below.
INTERNATIONAL CUSTOMER PRIVACY
Protecting the privacy and security of Citrine’s customer information is a top priority for us. In some cases, Citrine partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care.
Send an email to firstname.lastname@example.org, or
Call our international privacy customer line at +18882617066, or
Write us at Citrine Natural Beauty Bar Privacy, 2502 E Camelback Rd Suite 166, Phoenix, AZ 85016
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.